Problem statement

Latin American businesses struggle to handle huge numbers of recurring consumer enquiries about product availability, warranties, and payment options across different social channels. These conversations promote engagement but rarely lead to purchases, causing customer service and resource allocation inefficiencies.

As consumer expectations rise for fast replies and seamless omnichannel communication, businesses struggle to convert interactions into sales while maintaining operational efficiency.

Treyee is unique because we are experts in IT consulting, which lets us offer complete solutions across all layers of the technology stack. Our AI Sales Automation Assistant isn't just a pre-made AI tool; it's a solution that was carefully made to fit the needs of each individual client. We provide purposeful automation that has measurable effect by fully understanding our clients' needs. This shows our dedication to excellence and mastery in the field.

Goals

This document demonstrates how our knowledge is accomplishing:

• Real-time product inventory access.
• Automated notifications to stakeholder like Sales Managers and executives via WhatsApp.
• Seamless multi-channel customer support.
• Enhanced sales processes driven by AI to enhance Transfer to Sales Executives and Purchase Confirmation processes.

Proposed solution

The following solutions were suggested in order to address and fulfil the project's objectives and goals

1. Real-Time Product Inventory Access

Managing dynamic product inventories and ensuring up-to-date information across channels by:

• Integrating with internal database using custom APIs.
• Building a robust synchronization layer to fetch, update, and display product availability in real-time.
• Ensuring that it is capable of scaling to accommodate hundreds of enquiries without incurring any lag.

2. Notifications to Sales Managers via WhatsApp

Providing sales managers with real-time updates on important client engagements via:

• Leveraging WhatsApp Business API to automate notifications.
• Creating triggers based on customer actions, such as large order placements or inquiries about premium products.
• Ensuring safe communication that complies with GDPR.

3. Multi-Channel Support Across WhatsApp, Instagram, Messenger, Web and Voice Call

Handling client communications across several platforms without sacrificing quality by:

• In order to create a plan for omni-channel integration, which will unify all platforms into a single interface powered by artificial intelligence.
• Enabling uninterrupted communication across all channels.

4. Expertise in Artificial Intelligence and comprehension of the customer

Developing an artificial intelligence system that can comprehend requests from customers by:

• Conducting an in-depth analysis of business processes and customer personas.
• Developing a natural language processing (NLP) model tailored to industry and product offerings.
• Constantly training the artificial intelligence to accommodate the ever-evolving requirements of the customer

Success Criteria

On the basis of the following considerations, we are obtaining confirmation that the offered approach has produced successful results:

1. Real-Time Product Inventory Access

• Customers have fast access to the most recent information regarding the product.
• Without having to worry about inventory discrepancies, sales managers and executives are able to reliably recommend products

2. Notifications to Sales Managers via WhatsApp

• Sales managers and executives are provided with regular updates, which enables them to engage in proactive engagement.
• The response times have been improved, and the customer support has been personalised.

3. Multi-Channel Support Across WhatsApp, Instagram, Messenger, Web and Voice Call

• Across all platforms, customers are provided with support that is consistent.
• Maintaining high levels of customer satisfaction while reducing the amount of manual work that support workers have to do.

4. Expertise in Artificial Intelligence and comprehension of the customer

• Artificial intelligence that has a human-like feel, comprehends context, and makes meaningful conversations.
• By aiding clients in making confident purchasing decisions, we were able to increase the number of business conversions.

Our Approach: Beyond Platforms

When it comes to artificial intelligence, Treyee goes above and beyond the norm. What our strategy focusses on is:

• Listening to the Customer is working closely with the customer to have an understanding of their specific concerns and goals.
• Customised Development refers to the process of designing solutions that are in accordance with the specific business specifications of the customer.
• Continuous Improvement refers to the process of utilising feedback and data in order to develop and improve the capabilities of the artificial intelligence.

At the end of the day, technology is simply a tool that amplifies human skills Alex Urbina, CEO at Treyee.

Technical Highlights

• Scalability: Designed for enterprises of all sizes, guaranteeing that performance is uninterrupted even when large amounts of traffic are present.
• Security: Utilises encryption technologies that are standard in the industry to safeguard consumer information.
• Integration: Feature that allows for a seamless integration with pre-existing systems and resources provided by third parties.
• Adaptability: Modifiable workflows and natural language processing models that are adapted to the specific needs of each company.

Conclusion

The Artificial Intelligence Automation Assistants offered by Treyee are not pre-made solutions. They have a strategic approach, can be customised, and are designed to produce results. The strength of individualised automation is demonstrated by our collaboration and the outcomes we have achieved, and we are prepared to incorporate this experience into your company.