Introduction
At Treyee, we pride ourselves on delivering innovative technology solutions to help our clients overcome business challenges. One of our recent successes was partnering with Dingo, a rapidly growing mobile retail company in Guatemala, to transform the way they engage with their customers. Leveraging our expertise in AI automation, we provided a solution that streamlines customer interactions and enhances operational efficiency. After just two months of implementation, the results have been nothing short of amazing.
If you would like to learn more about the problem and our proposal, please take a moment to read through AI Automation Agent Product Specification for Dingo
How Our AI Solution Helps Dingo Serve Their Customers Better
- Instant Responses:
- Omnichannel Support:
- Personalized Interactions:
- 24/7 Availability:
Dingo customers now receive answers to common queries—like product availability or warranty details—within seconds.
Our solution integrates seamlessly with Dingo’s key communication channels: WhatsApp, Facebook Messenger, and Instagram.
With AI-driven insights, customer interactions are tailored to individual preferences and history.
Treyee’s AI solution ensures that Dingo is always accessible to their customers, any time of day or night.
“Part of the Treyee AI Ecosystem, the AI Sales Assistant has transformed our customer interactions. We’ve seen faster response times and a noticeable increase in sales conversions across all channels in just the first month.” Leo Milian, CEO, Dingo.
The Impact After Two Months
The results have been incredible. With the AI Automation Agent, Dingo has:
- Reduced response times by over 90%, delighting their customers with faster service.
- Increased sales conversion rates, with more inquiries successfully leading to purchases.
- In the first month, from 2,800 customer interactions with 450 unique users, the AI Automation Agent achieved:
- A 11% purchase confirmation rate, with 50 customers completing their purchases directly.
- A 7.8% escalation rate, where 35 interactions were successfully transferred to sales executives for further assistance.
- Freed up their customer service team, allowing them to focus on complex, high-value interactions.
“Initially, we noticed that customers had more complex queries that required escalation and adaptation. By refining our escalation logic and training the AI Assistant, we ensured smoother and fewer handoffs to sales executives.” Alex Urbina, CEO, Treyee.
Looking ahead
With Treyee’s support, Dingo is leading the way in customer engagement in Guatemala. This collaboration highlights the transformative power of AI and our commitment to driving success for our clients.
Stay tuned as we continue to work with forward-thinking companies like Dingo to redefine customer experience with cutting-edge technology.