Smarter Agent Management for Customer Support through Zendesk
Our AI Ecosystem for Enterprises integrates seamlessly with Zendesk to enhance your support operations through intelligent, automated ticket routing and real-time agent assignment. Leveraging agent skillsets, availability, and current workloads, our solution ensures that each incoming request is directed to the most suitable human agent, instantly and intelligently by checking your agent’s current workload to avoid bottlenecks.
Key Benefits
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Automated ticket assignment based on agent skills and capacity
Real-time workload analysis for optimal routing
Reduced response times and faster ticket resolutions
Increased agent efficiency and workload balancing
Seamless Zendesk integration for AI-human collaboration
This results in faster resolutions, higher customer satisfaction, and a more balanced support team.
Perfect For
Support teams using Zendesk who want to optimise operations, personalise support, and scale customer service without losing the human touch powered by AI precision.
Demonstrating AI in Action
The most important question: Can the AI Agent Management Assistant system really optimize your support operations?
We won’t just tell you, we’ll show you.
Watch our AI Agent Management Assistant in action, demonstrating how it revolutionises support operations by seamlessly integrating with Zendesk, analysing agent skills and workload in real-time, and automatically assigning tickets to the most qualified available agents, reducing assignment time by 95% and improving first-contact resolution rates.
Client Success Stories
Transforming Support Operations: A Case Study with Inforum
The Treyee AI Ecosystem's intelligent agent management has revolutionized how we handle customer support. Our ticket assignment is now 95% faster with 90% better accuracy, and our team can focus on solving problems instead of managing queues. Oscar Siliezar, Project Manager, Inforum
Head to our blog article to learn more.